Mahalo for choosing Maui Pineapple Store! Before placing your order, please review our shipping policies:

Pineapple Shipping

Maui Gold Pineapples are fresh picked from the farm and shipped via UPS or FedEx weekly. Your pineapple will arrive ripe and ready to eat. Remember that pineapples don't ripen anymore once they are picked.

Please see our shipping calendar below for our weekly shipping schedule. Time cut-offs are in Hawaii Standard Time. (Pineapples typically arrive 2 to 3 days from the shipment date, calendar is based on 2 day arrival time):

Order Calendar Order On Ship On Estimated Delivery Date Wednesday *see notes Monday (West Coast - Thursday) Wednesday (West Coast - Saturday) Thursday Monday Wednesday Friday by 12PM HST Monday Wednesday Friday after 12PM HST Tuesday Thursday Saturday Tuesday Thursday Sunday Tuesday Thursday Monday by 12PM HST Tuesday Thursday Monday after 12PM HST Wednesday Friday Tuesday by 12 PM HST Wednesday Friday Tuesday after 12PM HST Monday Wednesday

 

Orders are shipped weekly on Mondays, Tuesdays, and Wednesdays. Pineapples typically arrive 2 to 3 days from the shipment date. Order cut off is one day prior to shipping day at noon (HST). For example, if you want your order to ship on Monday, place it by noon on Friday. To ship on Tuesday, place your order by noon on Monday. To ship on Wednesday, place your order by noon on Tuesday. 

*For West Coast Orders Only: We offer Thursday shipping for weekend delivery for select west coast states (CA, WA, OR, ID, NV, AZ, UT). The order cutoff for Saturday delivery is Wednesday before 12:00pm HST.  If the order is for a state not listed above or for an area that FedEx does not offer Saturday Delivery (some rural zip codes), your order will be held until the next available shipping date.

Shipping and Delivery dates are not guaranteed*, even if you select a requested delivery date (They don't let us fly the UPS or FedEx airplanes). 

Please note: 

• To guarantee the best quality fruit, orders placed will be shipped on a first-come, first-served basis and subject to availability.
• We cannot ship pineapple to PO Boxes; a physical address must be provided.
• Requested delivery dates do not apply to orders shipping to Canada or Retail Items.
• Retail items will ship separately from the pineapple, via USPS.
• If you select a date that is not available for your area, your order will be shipped on the next available harvest day. 

*Due to the nature of agricultural products, shipping may not go out on the requested day due to fruit availability, weather, or other mitigating circumstances. If a package does not ship on the requested day, it will ship on the next eligible shipping date.*

Pineapple Subscription

Mahalo for subscribing with us! Your initial order will ship on the next available shipping date after your purchase. Going forward, your card on file will be charged on the same date Monthly or Quarterly, and will ship on the next available shipping day. Please be aware that our shipping schedule can change due to holidays and other circumstances. You can access your existing subscription and make any necessary changes here. Subscriptions will renew yearly unless canceled. Please contact us with any questions!

Retail Shipments

All retail shipments will ship separately from Pineapple via USPS Priority Mail (3-5 business days). Please note that the shipping rates for the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Gift notes are included on Pineapple Shipments only, unless otherwise requested.

Banana Bread Shipments

Banana Bread is baked fresh for each order at the beginning of the week. Orders received by Friday 12pm HST will ship the following Wednesday with UPS/FedEx air service. Orders received after Friday 12pm HST will be baked and shipped the week after. Please contact us here if you have any questions about shipping timelines.

Orders are shipped using UPS/FedEx air service and typically arrive 2-3 days after shipment. Breads will be shipped with a cold pack included.

Return/Refund Policy

You may return most new, unworn/unopened items within 30 days of delivery for a full refund or exchange. Return shipping costs will be paid by the customer unless the return is a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you have questions regarding a refund or replacement of Fresh Pineapple, we request you take photos of any damage/concerns and contact us within 7 days of delivery via email or phone for assistance.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Requests made outside of the listed time frames cannot be accepted.

If you have further questions, please review our FAQs below or contact us for assistance.

FAQs

Why are my pineapples smaller?

• Due to weather and other circumstances, the size of your fruit may vary. If our harvest comes in and the fruit is smaller than usual, we may add pineapple to your shipment.

Should my pineapples be this color?

• Fully ripe pineapples vary from green to gold, depending on growing conditions. The shell coloring of a pineapple is not an indication of ripeness or shelf life. 

Are my pineapples ready to eat?

• Our pineapples are hand-picked for ripeness the day they are shipped and will not continue to ripen after they are harvested.

Will my retail items ship at the same time as my pineapples?

• No, retail items will ship separately from the pineapple through USPS Priority Mail. 

Can I Request a Delivery Date?

• Unfortunately, you cannot schedule a delivery date for your order at this time. Due to a high volume of orders, we cannot guarantee shipping dates. Our calendar has been temporarily removed. Maui nui loa for your understanding.
  

How can I track my order?

• Tracking information will be emailed to you following the shipment of your order. Please contact us if you have any further questions about your order status.

How many pineapples will there be in my case?

• 1 Packs will contain 1 pineapple
• 2 Packs will contain 2 pineapples
• 4 packs will contain 4 pineapples
• 25lb Cases will contain 7-8 pineapples, based on weight.

What countries can you ship to?

• We can ship to the USA and Canada 

Can you ship to P.O. Boxes?

• Pineapples cannot be shipped to PO Boxes; a Physical address MUST be provided for pineapple shipments. Retail items can ship to PO Boxes. 

Can I split a 2 Pack/ 4 Pack/ 25LB case to ship to separate addresses?

• No, packs cannot be split

Can I ship to multiple addresses in one transaction?

• Orders to separate addresses must be submitted as individual orders

My order is damaged, help!

• Please contact us upon receiving your order at (808) 661-8000 or info@mauipineapplestore.com for assistance with replacement pineapples. Our team is happy to assist 7 days a week 8am to 4pm. 

Do you accept bulk/wholesale orders?

• Yes, we can! Please contact us for more information about bulk ordering.

How do I store my pineapple?

• Pineapples have a shelf life of approximately 5-7 days after arrival, left whole at room temp or chilled. They can also be sliced into an airtight container and refrigerated for 3-5 days, or frozen for 18 months.

How can I grow my pineapple?

• Yes, you can! You can see our Pineapple Growing Instructions here.

Can I manage my subscription?

• Yes, you can! Please click the “Manage Subscription” link directly below the log in button. You will then enter your email address to receive a one time code to log in and manage your account. You can access your existing subscription here. 

Where to buy on Maui?

• We are available at most major grocery stores on the island. For example: Foodland, Safeway, Times, Costco, Whole Foods, Hawaiian Moons, Olowalu Fruit Stand, and Down to Earth. You can also order through Maui Hub. 

Can I purchase pineapples in the store to take home with me?

• Yes, you can! Visit us in person 870 Hali’imaile Rd for airport-ready pineapples.